AI Customer Specialist
Leverage AI to revolutionize customer service and internal efficiency! We need an AI Expert to enhance interactions, streamline operations, and fuel innovation across our organization.
Welcome to this recruitment process with Vueling!
Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.
Let's start by getting to know us better!
At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
Are you passionate about harnessing AI to transform customer service channels and internal processes? We are looking for an AI Expert with a strong focus on applying artificial intelligence to enhance customer interactions, optimize internal operations, and drive innovation across the organization.
Main Accountabilities
- Serve as the primary liaison between Customer Operations and IT product owners, translating business requirements into actionable technical backlogs, and defining clear project scopes, success metrics, and expected outcomes for all system-related initiatives
Main Responsibilities - Tasks
- Identify and implement AI solutions to improve customer service channels (chatbots, virtual assistants, automated responses) and internal processes (workflows, decision automation, and operational efficiency).
- Analyze and interpret AI-driven insights, providing actionable recommendations to improve service quality and internal efficiency.
- Support data extraction and automation through AI tools, with a focus on using intelligent automation rather than traditional SQL-based methods.
Education
- Bachelor’s degree in Information Systems, Engineering, or a related field
Experience
- Min 1 years of experience in AI applications for customer service channels and internal process optimization.
- 2 to 5 years of experience in leading and managing technology-driven projects, ideally within customer-facing or operational environments.
- Deep understanding of how to leverage AI technologies to enhance customer experiences and improve operational workflows.
- Experience in data extraction and automation through AI tools, without relying on SQL (min 1 year).
- Strong analytical skills to interpret AI outputs and provide data-driven insights for continuous improvement.
Competencies
- Strong understanding of AI-driven automation, and self-service platforms, ensuring smooth integration and enhancement of customer service technology solutions.
- Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product lifecycle management, enabling efficient sprint planning and continuous product improvement.
- Ability to translate strategic business objectives and customer-centric goals into actionable technology requirements, aligning system functionalities with operational and business needs.
- Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.
Languages
English – C1 (Advanced proficiency).
Spanish – C1 (Advanced proficiency).
Location
Viladecans, Barcelona.
Level 5
Vueling is the first Top Employer airline in Europe
Vueling is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.
🟡 #FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.
🟡 Our Culture
We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.
🟡 Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.
- Department
- Customer
- Locations
- Viladecans - Barcelona
Viladecans - Barcelona
Fly to Your Full Potential
-
Being part of IAG Group
At Vueling, we're not just any airline - we're part of the IAG group, which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey.
-
Our work environment
We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment.
-
Great Professionals. Great people.
Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work
-
Opportunities for training and development
We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version.
-
Our benefits
Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us.
Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance.
Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more!
Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
-
Diversity & Inclusion
With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation.
-
Commitment with sustainability
At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal.
At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good.
We practice our values every day, create the best working environment and are ready to support you with what you need to shine and make us shine with you.
About Vueling
We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East.
As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050.
Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts.
It's about who we are.
AI Customer Specialist
Leverage AI to revolutionize customer service and internal efficiency! We need an AI Expert to enhance interactions, streamline operations, and fuel innovation across our organization.
Loading application form