Customer Service & Handling Support Office Agent - Temporary
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
The purpose of this position is responsible to sell commercial products on demand by our customers at the airport, respond to inquiries, manage complaints, troubleshoot significant customer service problems and provide general information regarding commercial products and transactions as well as operational policies and procedures
You will be, also, providing assistance H24/365 to our handling provider to solve and manage different situations, such as:
Answer incoming calls and emails (if apply) from handling provider who need help to manage bookings, resolve incidents with reservations (RESI, FRAUD), etc
Tasks & responsibilities
· Accountable for Assist customers at the airports
· Assist and managing commercial requirements such as adding products on demand by our customers at the airport.
· Solve doubts related to specific bookings, for example residents or fraud, etc.
· Respond inquiries, complaints, troubleshoot that may affect our customers at the airport.
· Provide information regarding commercial products and system transactions as well as Ground Operations policies and procedures.
· Control all procedures are implemented according to Vueling standards.
· Give support to any internal department that requires support.
· Complete call notes, reports and updating them in the system.
Academic background
High school diploma or equivalent
Experience
2 years’ experience in airports and/or customer service working environments
Skills
English: C1
· High standard of external and internal customer service.
· Passion for service delivered with care
· Drive for results
· Team working
· Organized
· Commitment
· Decisive
· Dynamic and enthusiastic
· High motivation
· Ability to handle stressful situations appropriately
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
- Department
- Operations
- Locations
- El Prat de Llobregat
El Prat de Llobregat
Fly to Your Full Potential
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Being part of IAG Group
At Vueling, we're not just any airline - we're part of the IAG group, which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey.
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Our work environment
We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment.
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Great Professionals. Great people.
Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work
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Opportunities for training and development
We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version.
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Our benefits
Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us.
Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance.
Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more!
Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
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Diversity & Inclusion
With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation.
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Commitment with sustainability
At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal.
At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good.
We practice our values every day, create the best working environment and are ready to support you with what you need to shine and make us shine with you.
About Vueling
We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East.
As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050.
Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts.
It's about who we are.