Salesforce Integration Specialist
Join us as a Salesforce CRM SME, where you'll bridge business needs with technology, driving impactful system integrations to enhance customer experience and optimize operations.
Welcome to this recruitment process with Vueling!
Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.
Let's start by getting to know us better!
At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
We need you to join our team and act as a Subject Matter Expert (SME) in Salesforce CRM and system integration.
Represent business needs and drive technology initiatives for Customer Operations systems projects related to Salesforce CRM and systems integration within the Customer Operations area, by defining project scopes, gathering requirements, collaborating with cross-functional teams, managing project lifecycles, and tracking performance outcomes, in alignment with broader customer operations strategy, quality standards, and budgetary constraints, with the aim of delivering solutions that enhance customer experience, reduce costs, and drive operational efficiencies.
Main Accountabilities
- Act as a Subject Matter Expert (SME) in Salesforce CRM and system integration providing technical and strategic expertise, ensuring the optimal use of Salesforce to meet team needs.
- Leverage extensive experience in Salesforce CRM and system integration to deliver high-quality solutions.
- Communicate project updates, milestones, and risks to senior leadership Keep stakeholders informed, manage and relevant stakeholders, developing training materials, communication expectations, and ensure successful plans, and support structures to maximise end-user adoption and value from new systems.
- Assist in estimating project costs, return on investment (ROI), and resource requirements for each initiative, collaborating with vendors, technology partners, and IT teams to ensure deliverables meet cost, timeline, and performance targets.
Main Responsibilities - Tasks
- Leverage extensive experience in Salesforce CRM and system integration to deliver high-quality solutions.
- Provide technical and strategic expertise, ensuring the optimal use of Salesforce to meet team needs.
- Collaborate cross-functionally to implement seamless integrations with other systems.
Education
- Bachelor’s degree in Information Systems, Engineering, or a related field.
Experience
- 2 to 5 years of experience in Salesforce CRM and system integration.
- Proven ability to act as a Subject Matter Expert in both technical and strategic aspects of Salesforce.
- Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product
lifecycle management, enabling efficient sprint planning and continuous product improvement.
Competencies
- Strong understanding of AI-driven automation, and self-service platforms,
ensuring smooth integration and enhancement of customer service technology solutions. - Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product
- lifecycle management, enabling efficient sprint planning and continuous product improvement.
- Familiarity with airline or travel industry operations (highly desirable).
- Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.
Languages
English – C1 (Advanced proficiency).
Spanish – C1 (Advanced proficiency).
Other
Location
Viladecans , Barcelona.
Level 5
We are the only Top Employer airline in Europe
For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.
🟡 #FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.
🟡 Our Culture
We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.
🟡 Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process work
- Department
- Customer
- Locations
- Viladecans - Barcelona
Viladecans - Barcelona
Fly to Your Full Potential
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Being part of IAG Group
At Vueling, we're not just any airline - we're part of the IAG group, which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey.
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Our work environment
We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment.
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Great Professionals. Great people.
Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work
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Opportunities for training and development
We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version.
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Our benefits
Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us.
Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance.
Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more!
Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
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Diversity & Inclusion
With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation.
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Commitment with sustainability
At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal.
At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good.
We practice our values every day, create the best working environment and are ready to support you with what you need to shine and make us shine with you.
About Vueling
We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East.
As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050.
Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts.
It's about who we are.
Salesforce Integration Specialist
Join us as a Salesforce CRM SME, where you'll bridge business needs with technology, driving impactful system integrations to enhance customer experience and optimize operations.
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