VAS Agent
The purpose of this position is providing assistance H24/365 to our handling providers and internal departments.
[Job Title](🟡 Internal Job - Only for current Vueling employees)
This job is only for current Vueling employees.
If you aren't working currently in Vueling, we invite you to review other open job positions here or use the option connect to receive our future job opportunities.
At Vueling, we love things to happen. We always try to go one step further and do it better. More than a job – it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
The purpose of this position is assisting H24/365 to our handling providers to solve and manage different situations. Also, they will be responsible for assisting the Ground Operations Team and remote Supervision of all Network Stations.
Main Accountabilities
- Act as a link between the airport and OCC in case of discrepancies.
- Assists and manages commercial requirements such as adding products on demand by our customers at the airport, and resolving doubts related to specific bookings.
- Controlling all procedures are implemented according to Vueling standards, providing support to Ground Operations Team in different matters, such as quality-related events, DCS Support, or Support Airport Managers.
- Cooperating with social media and communication departments for specific information requested.
- Completing call notes and reports and updating them in the system.
Main Responsibilities - Tasks
- Assist Ground handlers in adding specific commercial products on demand by the customer at the airports.
- Give support to Ground handlers responding to inquiries, complaints, troubleshoot that may affect our customers at the airport.
- Inform airports about any change of Aircraft Limitations, for example, Inoperative holds, and aircraft changes, to avoid safety issues.
- Identify and escalate issues to their coordinator.
- Recording details of comments, inquiries, complaints, and actions taken in a daily report.
- Give support in Security matters
Main Relationships
- Internal departments: OCC, Customer Experience, Social media, Ground operations or any other who needs assistance.
- External departments: ground operations providers or any other who needs assistance.
Education
- High school diploma or equivalent
Experience
- 2 years’ experience in airports and/or customer service working environments
Competencies
- High standard of external and internal customer service.
- Passion for service delivered with care
- Drive for results
- Team working
- Organized
- Commitment
- Dynamic and enthusiastic
- Ability to handle stressful situations appropriately.
Languages
- English C1 - Spanish C1
- Other Languages are appreciated.
Other
Location
Viladecans, Barcelona
Level
Individual Contributor 5
Our benefits 💛
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click here
We have won the award for the “Best Low-Cost Airline in Europe 2021” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!
- Department
- Operations
- Locations
- Viladecans - Barcelona
Viladecans - Barcelona
Fly to Your Full Potential
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Being part of IAG Group
At Vueling, we're not just any airline - we're part of the IAG group, which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey.
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Our work environment
We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment.
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Great Professionals. Great people.
Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work
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Opportunities for training and development
We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version.
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Our benefits
Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us.
Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance.
Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more!
Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
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Diversity & Inclusion
With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation.
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Commitment with sustainability
At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal.
At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good.
We practice our values every day, create the best working environment and are ready to support you with what you need to shine and make us shine with you.
About Vueling
We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East.
As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050.
Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts.
It's about who we are.