Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

 Job Purpose

 Oversee and manage real-time airport operations at Vueling’s designated stations, ensuring resource optimisation and adherence to regulatory standards and company policies, with the aim of delivering seamless operations, enhancing customer satisfaction, and maintaining operational efficiency and punctuality.

Main Accountabilities

• Ensure constant and effective communication with key stakeholders.
• Maintain seamless coordination with handling supervisors, Vueling’s IOCC, AENA executives, and Vueling Airport Support teams, enabling swift and informed decision-making to minimise disruptions.
• Make immediate operational decisions in line with company and regulatory standards.
• Resolve operational issues efficiently while adhering to the Vueling Operations Manual, AESA regulations, and aviation best practices, ensuring compliance and safety.
• Allocate and optimise resources dynamically during real-time operations. 
• Supervise ancillary service management and ensure compliance with established standards.
• Anticipate and prepare for operational disruptions.
• Monitor and report incidents or deviations from standards.
• Support, guide, and lead cargo handling teams during operations.
• Manage night and off-peak operations.
• Promote discipline and procedural compliance among cargo handling teams.
• Oversee safety compliance during operations.
• Perform any other assigned responsibilities or duties inherent to the position.

Education

• Bachelor’s degree in Business Administration, Aviation Management, or a related
  field.

Experience 

• Minimum 3-5 years of experience in airport operations, handling, or passenger
  services. Experience in high-traffic international airports is essential to provide
  exposure to complex operational challenges.
• Aviation Regulations, with in-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).
• Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery. 
• In-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).
• Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.
• Resource Management, with familiarity with staffing strategies and productivity metrics, such as aircraft turnover.

Main relationships

• Handling Teams (Supervisors and Chiefs of Service): To coordinate daily operations, manage resources, and address real-time disruptions.
• Vueling IOCC: To receive operational updates, escalate critical issues, and make informed decisions regarding flights.
• Vueling Airport Support (VAS): To collaborate on compliance and operational improvements.
• Customer Response Team: To address passenger-related issues and ensure seamless service recovery.
• AENA Executives: To coordinate airport infrastructure usage, manage security protocols, and address servicerelated issues.
• Iberia Handling Teams: To ensure efficient handling services and alignment with Vueling’s operational standards.
• Security Services and Guardia Civil: To manage security incidents, ensure compliance with airport regulations, and address conflict situations.
• Passengers: To provide high-quality customer service during disruptions, ensuring satisfaction and loyalty.
  

Languages 

• English C1
• Spanish C1 (as a local Language)

Location

London, UK.

Level  5

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

🟡 #FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.

🟡 Our Culture 

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

🟡 Our Recruitment Process 

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.